uhoh did i break my moto z9 already!?

[carrotcake]

i just got my new motorola z9 today. i didn't get it from the at&t store, but it has the same packaging and everything. i put in my at&t sim card and it didn't work, it told me "incorrect sim card" so i just took it out and tried it again. this time it asked me for a subsidy password which prior to looking it up online i thought it was just the pin. therefore i made the mistake of putting the incorrect password way too many times and now its just stuck on the at&t welcome screen.

i don't know what to do! why is it asking me for the subsidy password in the first place when im putting in an at&t sim card? is it going to be stuck on the welcome screen... i hope not!

help!! THANKS.

[Clarkey]

Try turning the phone on and off a couple of times, or try a different sim card, it's weird why your AT&T sim doesn't work, since the Z9 is only available on A&T

[carrotcake]

i tried turning it on and off a couple of times too. well i dont have access to any other sim cards right now, maybe tomorrow ill borrow someones and see if it works. its so weird!

ok so i tried it with another at&t sim card, it still doesn't work!! i don't know what to do! does anyone know of another case like mine or something to help me?

[brett k]

it's hard locked to att now, somethings wrong w/your sim card, some say that after a while the enter subsidy code shall return. Some say in the mountains of northern tibet a white hulking giant still wanders some say.....

[carrotcake]

i contacted the seller and im getting a refund. so i guess that's that.

i doubt its my sim card's fault- i tried the phone with a couple of other sim cards and they all don't work! it can't be that all the sim cards are broken!

[neonspeed]

you should have used the post to see if the phone was still under moto warranty and sent it in for a replacement